Guest Services

Designated Driver Program

Ralph Engelstad Arena encourages guests to act responsibly when drinking alcohol in the arena. When you sign up at Guest Services and vow to be a designated driver for your group of friends or family, you'll receive two free vouchers for complimentary sodas during the event, redeemable at any "Super Dog" concession stand. Designated Driver is sponsored by North Dakota Department of Transportation and North Dakota Association of Counties.

Guest Help Line

Immediate assistance is available at every event through our Guest Help Line. Guests may text or call the number for assistance at their seat or if they simply have a question. Contact the Guest Help Line assistant by dialing 701.740.5495.

Kidsafe ID Program

Ralph Engelstad Arena offers a program for lost children to easily be reunited with their parents at our events. The Kidsafe ID Program lets our staff know parents' contact information and seat location. Kids can get their FREE ID bracelet at our Guest Services desk or at Kidzone.

Safe Ride Program

Ralph Engelstad Arena joins in the fight to help stop intoxicated driving. REA, McKinnon Company, and Grand Forks Taxi have teamed up to offer anyone attending a North Dakota men's hockey game a taxi ride home when they don't feel they should drive. Patrons should visit Guest Services for more information.